Support
How Can We Help?
Three ways to reach us. Pick the one that fits and we'll get back to you.
Questions about the app
Something not working, a question about a feature, or help with your account and subscription.
Using Rink Reels with your organization
Rolling it out to a coaching staff, a club, or a full association. Tell us about your setup.
Want us to handle the footage?
Send us the game and we'll do the clipping and the reel. See what we offer.
Prefer email? admin@rinkreels.com
Send us a note
Tell Us What You Need
The more detail the better — what you're using, what footage you have, and what you're trying to do.
Questions
Before You Start
Rink Reels works with the hockey video you already have: VEO exports, LiveBarn downloads, footage from a phone or camera, and standard video files you import yourself.
Yes. Rink Reels is designed around imported hockey video, including VEO recordings. Download the game from VEO and bring it into Rink Reels.
Yes. LiveBarn downloads import the same way as any other game video.
Both. Coaches use it to break down systems and build teaching reels. Players and families use it to find shifts, track development, and build highlights. It's the same app — you just use different parts of it.
No. Primer is free and stays free — play, tag, mark up a game and export 720p clips without paying anything. Pro adds the full workflow for $99.99 per year, and Team covers a whole coaching staff. See what's in each one.
Yes. Your plan is attached to your Rink Reels account, not to a device — sign in with the same email and it follows you. You can check or cancel it any time at your account.
Yes. If you'd rather not do the video work yourself, send us the footage and we'll handle it. See Video Services.